Terms and conditions for Playtown parties
The non-refundable party deposit is $75.00 per single room and $100 for the double room and private parties. Balance must be paid before the end of the party. All party deposits are non-refundable. Cancellations made within 48 hours of the party will be responsible for the full balance of the party.
Downsizing from a double room to a single room can be done with a minimum of three weeks notice. Downsizing with less than three weeks notice will result in being charged the full (double room) party amount.
You should arrive no earlier than 10 minutes prior to the start of the party. We reserve the right to charge $25 per 15 minutes for parties that stay overtime in the party room. Parties are strictly 2 hours long.
Children 12 months to 12 years are included in the admission count; children under 12 months are not charged.
Outside food and drinks are permitted; however, we do not allow food with nuts, peanuts or treenuts. Please bring plate supplies and utensils for adults as we only provide supplies for the children.
In the event you would prefer to bring outside food, our staff are not responsible for setting, serving or hosting of foods not provided by Playtown.
The staff need to be informed prior to the arrival of any food deliveries.
No candies, gummies or hard sweets are allowed in the play area. Please do not bring any glass or breakable containers or dinnerware.
Please note: a $50.00 fine will be charged if food or drinks are taken into the play area.
Only one signature per family is necessary on the visitor’s card. All gift certificates will be valid until 31 Dec 2018.
Unused items in party packages are not discounted or substituted.
Children who are unwell during their visit will be kindly asked to leave the premises for risk of infection to other patrons. Sorry, but no exceptions will be made when children are unwell as our company reputation for hygiene and safety is paramount.
In order to maintain a safe environment for your children, we are unable to allow piñatas, glitter, confetti, or face painting. No exceptions. In the event these items are brought into the facility, additional clean up charges will apply. Balloons are allowed in the party rooms only.
Electrical devices such as kettles, crock pots and griddles are not permitted.